Terms & Conditions

1. Scope

These Terms apply to purchases of made-to-measure blinds, curtains, accessories, measuring-related documents and optional installation services from malta-blinds.com.

2. Made-to-measure products

Products are manufactured or prepared according to the measurements, fabric, system, control side and options selected by the customer. The customer is responsible for checking all measurements before placing the order.

Because products are made to the customer’s specifications, the usual right to cancel may not apply once production has started, except where the product is faulty, damaged or not as ordered.

3. Prices, VAT and charges

Prices are shown in EUR. Unless stated otherwise, prices are displayed including VAT at the applicable Maltese rate. Any delivery, installation or additional charges must be shown before the customer confirms payment.

VAT / tax configuration currently uses: [PLACEHOLDER VAT confirmation required].

4. Order confirmation and payment

An order is submitted when the customer confirms the basket and required checkout declarations. Payment is processed online through [PLACEHOLDER payment provider, e.g. Stripe]. A confirmation email or receipt should be sent after successful order processing.

5. Delivery and installation

Standard estimated delivery time is within one month after successful payment, unless otherwise agreed. Delivery area: [PLACEHOLDER Malta and/or Gozo]. Installation is optional where offered and may be charged separately.

Customers must provide an accurate delivery address and ensure safe access for delivery or installation.

6. Cancellation, returns and refunds

For standard non-custom items, statutory consumer cancellation rights may apply. For made-to-measure products manufactured to the customer’s specifications, cancellation and return rights may be excluded or limited once production has started.

Faulty, damaged or incorrect products should be reported promptly to orders@malta-blinds.com with order details and photographs. Depending on the issue, we may offer repair, replacement, re-manufacture or refund as required by applicable consumer law.

7. Measuring responsibility

Customers must follow the measuring guide and verify width, height, mounting type and opening/control side before confirming the order. We are not responsible for products made to incorrect customer measurements unless the error was caused by us.

8. Legal guarantee and conformity

Nothing in these Terms limits the customer’s mandatory consumer rights under Maltese or EU consumer law, including rights relating to faulty goods or lack of conformity.

9. Complaints and disputes

Please contact us first at orders@malta-blinds.com. If a consumer dispute cannot be resolved directly, customers may seek guidance from the Malta Competition and Consumer Affairs Authority (MCCAA) or the applicable consumer dispute resolution body.

10. Governing law

These Terms are intended to be governed by the laws of Malta, subject to mandatory consumer protections that may apply.